how to use Instagram Saved Replies
Did you know that you can create customised Saved Replies (previously called Quick Replies) to use in your direct messages?. This nifty in-built feature allows users to write and save draft messages, ready to be sent out at the touch of a button.
This is a godsend for answering frequently asked questions or for those accounts with a high volume of direct messages. It is also a great way to ensure consistency if you have multiple people answering Instagram DMs.
Note: You must have an Instagram business account or creator account to access this feature. If you cannot see this option in your menu ensure that you have the latest Instagram update installed and any other operating system updates.
Before you can send a saved reply, you need to create one.
How to set up Saved replies
1. Open your Instagram profile and click the 3 lines ‘hamburger’ menu in the top right
2. Tap ‘Settings’ and scroll down. Under business (or creator) settings, you will find ‘Saved Replies’
3. Create a keyboard shortcut and write your desired response and save
Now you’re ready to go!
Sending a Saved Reply
1. Open a new message, or hit reply to an existing one
2. Type your keyboard shortcut e.g. “freeshipping”
3. A blue chat box will appear in the comments. Simply tap to insert your saved reply.
Ideas for Using INSTAGRAM Saved Replies
> Create a welcome message to send to new followings, thanking them for following and asking a question to get to know them better
> Create saved replies for frequently asked questions around topics such as shipping, your opening hours, the process to book an appointment, etc.
> When running a competition, create replies that link to your competition info and terms
> Write a love note and slide into the DMs of your most engaged followers to thank them for their support.
There are so many great ways to use this feature. Comment below with your ideas, I would love to see how you put this into practice.
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